FAQs Adelaide
Oh its Raining, will the tour go ahead?
Of course, our tours will continue rain or shine. Please bring wet weather gear.
In the event of extreme weather such as hurricane, tornado, flash flooding or pandemic we reserve the right to cancel
without notice, in these circumstances a full refund will be provided.
What to wear:
Be mindful of the weather, dressing in layers is often helpful. Bringing a jacket is integral if you feel the cold.
Umbrellas/Raincoats are necessary in the event of wet weather.
Where to Meet:
Meeting Point is at Adelaide CBD.
9 am Group Meetup Time.
We will park outside town hall in the bus loading area, please be outside ready and waiting to go, we will depart at 8:45 Sharp.
We cannot wait for late passengers so please plan your route and leave early to avoid dismay.
Cancellation Policy:
Customers will receive a full refund or credit within 48 hours and 50% of refund within 24 hours notice of cancellation and no refund in less than 24 hours of cancellation.
Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances.
We accept 96 hours written notice for private tours.
Last-minute cancellations will result in forfeiture of full fare.
Please refer to travel insurance policy for claims of an unavoidable nature.
Shore Tours
In the event of Shore Tours, a full refund is provided if ship does not dock.
Covid/ Emergency Hospital Policy –
Please do not attend but a signed dated letter from hospital or attending physician will be sufficient
To allow us to provide a credit voucher or reschedule.